Contact

Last updated 19 September 2026

A real person reads these. We answer within two working days.

Who we are

Auspec UK Ltd
a company registered in England and Wales (company number 07134027)
The Lexicon, Second Floor, Mount Street, Manchester M2 5NT, United Kingdom

Billing and refunds

Our payment provider is the merchant of record for every Recallab purchase. You can reach them directly through the link on your receipt, and they can refund, re-send an invoice or change a payment method. Emailing support@recallab.com works just as well — we deal with them for you. Our Refund Policy is a 14-day, no-questions money-back guarantee.

Privacy requests

privacy@recallab.com — for a copy of your data, a correction, or deletion. See the Privacy Policy.

Customers in India

Under India's Consumer Protection (E-Commerce) Rules, our grievance officer is:

Dr Salbu Krishnan
Grievance Officer, Auspec UK Ltd
The Lexicon, Second Floor, Mount Street, Manchester M2 5NT, United Kingdom
grievance@recallab.com

We acknowledge a grievance within 48 hours and aim to resolve it within one month of receiving it.

Reporting a problem with a question

Send the question's number and what you think is wrong to support@recallab.com. Corrections to keys, references and explanations are welcome and we act on them — the bank is reviewed continuously and questions are edited or withdrawn when a reader is right.

Security

If you have found a vulnerability, email support@recallab.com with the details and please give us a reasonable chance to fix it before publishing.