Refund Policy
Last updated 30 September 2026
If Recallab is not for you, tell us within 14 days and we will refund you in full.
14-day money-back guarantee. No questions asked.
Ask within 14 days of your payment and you get all of it back. We do not ask why, we do not look at how many questions you answered, and we do not deduct anything.
How to ask for a refund
Either route works and both reach the same place:
- Email support@recallab.com from the address on your Recallab account.
- Or use the link in the payment receipt emailed to you.
Bought in the Android app? Google Play took that payment, so ask us by email and we refund it through Google Play, or request it from Google Play yourself.
Our payment provider is the merchant of record for every Recallab purchase, so they hold the payment and they issue the refund. If you ask us, we approve it with them for you.
When you will get the money
The money goes back by the method you paid with. It usually appears within a few working days, and can take up to fourteen depending on your bank or card issuer. Your paid access ends when the refund is issued.
After the 14 days
The guarantee above is a promise we make on top of the law, and it runs for 14 days. After that we do not refund as a matter of course, but write to us anyway if something has gone wrong — if the service was unusable, if you were charged twice, or if you bought the same plan twice by mistake, we will put it right.
Nothing renews
Every Recallab plan is one payment for a fixed length — 3 months, 6 months, 1 year or 2 years. Nothing is charged again unless you choose to buy again, so there is nothing to cancel. We email you two weeks before a plan ends.
If you changed plan and ask for a refund of the new one, the plan you had before comes back as it was.
Your legal rights
This policy adds to your rights under consumer law, it does not replace them. Where the law gives you more than this policy does, the law wins. Consumers in the UK and EU have a fourteen-day right to withdraw from a contract for digital content, although that right ends once you have consented to start using the content immediately — which is why the guarantee above is written to be simpler and at least as generous.
Questions
Email support@recallab.com. We answer within two working days.